- Legal
Privacy Policy
Effective date: August 2026 Last updated: August 2026
Table of Contents
1. Introduction
This Privacy Policy explains how Mercury Insight (“Mercury Insight,” “we,” “us,” or “our”), a product of Adept Engineering, collects, uses, discloses, and safeguards information in connection with our website (mercuryintel.ai) and our AI operations intelligence platform for IBM Sterling B2B Integrator.
This policy covers information related to the operation of our website and commercial relationship with customers. It does not cover the data processed by Mercury Insight on your behalf within your own Sterling B2B Integrator environment — that data stays inside your infrastructure and is governed separately, by contract, under your Data Processing Agreement [LINK TO DPA — TO BE CREATED].
2. Information we collect
We collect information you provide to us and information collected automatically.
- Contact details submitted through the Request a Demo or Request a Quote forms
- Account credentials and profile information if you’re a support portal user
- Correspondence when you contact us directly
- Usage data from our website — [TO CONFIRM: analytics tool]
- Cookies and similar tracking technologies — see Section 8
3. How we use information
We use the information we collect to:
- Respond to demo and quote requests, and follow up on inquiries
- Provide, maintain, and improve the Mercury Insight product and support portal
- Communicate with you about your account, updates, or service notices
- Understand how our website is used, to improve it over time
- Meet legal, regulatory, and contractual obligations
4. How we share information
We do not sell personal information. We may share information with:
- Service providers who support our business operations — [LIST SUB-PROCESSORS ONCE FINALIZED]
- Professional advisors (legal, accounting) where necessary
- Authorities where required by law
- A successor entity in the event of a merger, acquisition, or asset sale — [TO CONFIRM]
5. Data security
We apply security measures designed to protect information from unauthorized access, alteration, disclosure, or destruction, consistent with the principles described on our Security page. No method of transmission or storage is 100% secure. [EXPAND WITH SPECIFICS ONCE INFRASTRUCTURE/CERTIFICATIONS ARE FINALIZED.]
6. Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law. [DEFINE SPECIFIC RETENTION PERIODS.]
7. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. [CONFIRM APPLICABLE FRAMEWORKS — e.g. GDPR, CCPA.] To exercise these rights, contact us using the details in Section 13.
8. Cookies and tracking technologies
Our website uses cookies and similar technologies to operate correctly and to understand site usage. [FINALIZE ONCE THE COOKIE-CONSENT PLUGIN IS INSTALLED.] You can control cookies through your browser settings and our cookie consent tool.
9. Third-party services
Our website may link to third-party sites or services we don’t control. This policy doesn’t apply to those third parties — review their own privacy policies directly.
10. International data transfers
[CONFIRM WHETHER APPLICABLE — depends on where Mercury Insight’s business infrastructure and customer base are located.]
11. Children's privacy
Mercury Insight is a business product intended for enterprise IT and operations professionals. It is not directed at, and we do not knowingly collect personal information from, individuals under the age of 18 [OR APPLICABLE LOCAL AGE].
12. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we’ll update the “Last updated” date above and, where appropriate, provide additional notice.
13. Contact us
Questions about this policy or how we handle information can be directed to Mercury Insight, part of Adept Engineering —email privacy@mercuryintel.ai, or use our Contact page.